DWYER GROUP PROMOTES MARTIN TO EXECUTIVE VICE PRESIDENT OF NATIONAL ACCOUNTS

Company launches 888-HANDLED for national response servicing

WACO, Texas -- (December 22, 1999) - The Dwyer Group, Inc. (NASDAQ: DWYR), one of the world's largest Franchise providers of residential and commercial service businesses, recently promoted Paul Martin to executive vice president of Dwyer Group National Accounts, a company that has seen dramatic growth since its inception in 1997.

To address increased activity and continue to build national accounts services, the company also has activated the national toll-free servicing number: 888-HANDLED.

"We've greatly substantiated the theory that commercial clients would welcome a trade services company they could call upon no matter their geographic location," said Dina Dwyer-Owens, president and CEO of The Dwyer Group. "Now Dwyer Group National Accounts aims to make that service more recognizable through the establishment of a toll-free number that brands our commitment to handling their jobs."

Martin, who joined The Dwyer Group in June 1998 to support the national accounts effort, has successfully won a dozen high-profile clients such as national retailers PETsMART® and HomePlace®. In return, these clients have only one number to call to address plumbing problems, electrical problems or a host of other trade services needed at any location across the United States. According to Martin, the program is available 24 hours a day, seven days a week, toll-free and has eliminated the local burden of finding service providers within national chains.

"Dwyer Group National Accounts not only provides external customers with an easy solution to their needs," Martin said, "but also drives significant sales to the franchisees in our network, which is what we're all about."

In his new role, Martin, who was promoted from vice president, will continue to lead the proactive sales effort and develop the overall vision for 888-HANDLED.

The Dwyer Group Inc., based in Waco, supports over 900 franchisees in the United States and nearly 400 franchisees in 23 countries. The Dwyer Group's franchise concepts include: Rainbow International® Carpet Care and Restoration Specialists, Mr. Rooter® (Drain Doctor® in the UK), Mr. Electric®, Mr. Appliance®, Glass Doctor®, Aire Serv Heating & Air Conditioning® and an associate company, DreamMaker Bath & Kitchen by Worldwide. Combined, these concepts offer a broad base of residential and commercial services. The Dwyer Group's objective is to reach 2,000 locations worldwide generating over $1/2 billion in annualized system-wide sales by December 31, 2001. For more, visit www.dwyergroup.com.