Wilmington gets a real gem in Geeks On Call Franchise owner Victor Marcelo

From carats to bytes, Victor Marcelo has always appreciated the beauty and complexity of diamonds and computers. For years, he enjoyed the best of both worlds by working for his family’s jewelry business by day and tinkering with high-tech gadgets by night. Now Marcelo has transitioned into being a full-time technical expert by launching a new Geeks On Call® Franchise that provides on-site computer services to the Wilmington area.

Offering in-home and in-office support, Marcelo provides a convenient way for customers to have all of their computer needs satisfied. Many of his calls involve removing viruses and spyware, but his services also include troubleshooting, repairs, upgrades, wired/wireless networking, one-on-one training, and custom-built PCs. If an appointment is scheduled with him prior to 10 AM, he guarantees same-day service or the visit is free.

Marcelo’s high-tech background is similar to that of other computer geeks: at a young age he fiddled with computers and electronic devices and spent countless hours learning how to take apart and re-wire car stereos. Even today he still finds himself fascinated by the integration of computers and other home electronics. In addition to his hands-on experience, he holds an A certification and an associate’s degree in computer network engineering from Delaware Technical Community College.

In recent years, Marcelo put his skills to work as a Network Engineer for PCS Technologies, performing on-site services for businesses. Soon thereafter, the desire to have his own business struck, and a bit of research showed him that operating a Geeks On Call® franchise would give him the right balance between being an entrepreneur and having the extensive back-end support of a national company.

“Fixing computers is exactly what I was doing before I joined Geeks On Call®,” Marcelo said. “They just wrapped it all up in a neat little package.”

Already having a strong background in business management from his tenure in jewelry, what Marcelo really needed was the freedom to take care of customers.

“I like having a system already in place that I can rely on,” Marcelo said. “I can focus on customer care and stay current with the constantly changing world of technology.”

Geeks On Call® is the high-tech equivalent of a physician who makes house calls. Everything the mobile Geek technicians need to complete their tasks is nestled inside their signature blue Chrysler PT Cruisers that are emblazoned with the Geeks On Call® logo and toll-free phone number. Not only have the Geeks’ prompt, reliable services found success with residential customers, but also with small-to-medium-sized businesses that cannot afford the enormous expense of hiring full-time IT personnel.

Founded in 1999, Geeks On Call® initially served Hampton Roads, Virginia, where it experienced immediate success. In early 2001, Geeks On Call® began Franchising its concept, and now it has 332 Franchises located in 22 states throughout the U.S. (plus the District of Columbia).

Note: “Same Day On-Site Computer Service…Or It’s Free!™” is only available in select areas. Same day service guarantee applies exclusively to service scheduled with Geeks On Call® through our toll-free number. Same day service must be requested over the phone no later than 10 a.m. Monday through Friday, excluding holidays, using the same time zone as the physical location of the appointment. Same day service is scheduled on a first come, first serve basis only. Geeks On Call® may assign specific appointment times at its discretion, either for its own purposes or as a courtesy to customers, but the company only guarantees that a technician will arrive by midnight. Customer requests for specific appointment times are not covered by this guarantee in any way. This guarantee only applies to the initial visit by a Geeks On Call® technician and does not ensure that all necessary work can be completed on the same day. Any changes made by a customer to a same day service request that is already scheduled void this guarantee in its entirety. In the event Geeks On Call® is unable to provide same day service to a customer, a credit of up to $250 maximum will be applied toward labor charges on the next available appointment scheduled by the customer through our toll-free number. This offer is limited to one per customer. Additional restrictions may apply. Geeks On Call® may cancel this offer at any time.